SchoolNews CBT

Support

We reply within two working days.

Email support@schoolnewscbt.com, or use the form below. Working days are Monday to Friday, excluding Nigerian public holidays.

A wrong answer or broken question

Use Report a problem on the question itself, inside the app. It tells us exactly which question you mean, so we can check and fix it faster than from an email.

Activation and payment

Email us with:

  • which app, and whether it is on Android or iPhone;
  • the device code shown on the app's activation screen;
  • your Google Play order number, which starts with GPA, your App Store receipt, or the key you used.

For a refund of a store purchase, ask the store first through Google Play's refund help or Apple's reportaproblem.apple.com. Stores decide their own refunds. Our terms explain more.

New phone, or a reset

Open the app on the new phone and enter the recovery code you were given when you activated. You can move an activation once every 90 days. Lost the code, or need to move sooner? Email us your old and new device codes.

See or delete your data

Email us the installation ID from the app's About screen and say what you want. We answer within 30 days. Our privacy policy lists your rights.

Report a problem

For anything else, including a problem with this website, send it here. Add your email if you want a reply.

One or two sentences is enough. Do not type card details or passwords.
Needed if you want us to find or delete your reports, or check an activation. The app shows it on the About or activation screen.
Only if you want a reply.